About Us

1. Contact Us
2. Payments
3. Shipping
4. Returns
5. Policy

 

Please make sure your shipping address is correct and deliverable.if you want to change address, please email us in time. We are not responsible for wrong or undeliverable address.

 

1. About US

shop-keyboards.com is an experienced group of internet sellers. We aim at offering the most updated and high quality consumer electronics to web shoppers from all over the world while shoppers can experience a comfortable and secure shopping process on the web. We have many Laptop/Notebook parts for various laptop notebooks and for various manufacturers like Apple , Acer , Compaq , Dell , Hp , Ibm , Sony , Toshiba , and more.

Thanks to our sophisticated and vertically integrated supply chain system and streamlined order fulfillment system, we guarantee you will be receiving the highest quality product at the lowest price.

2. Contact US

Order Service: order@shop-keyboards.com

Customer Service: support@shop-keyboards.com

Returns and RMA requests: returns@shop-keyboards.com

Invoice and Billing: billing@shop-keyboards.com

Customer feedback: feedback@shop-keyboards.com

Website suggestion: webmaster@shop-keyboards.com

Other information: info@shop-keyboards.com

(Monday to Friday: 9:00 a.m. to 6:00 p.m. and Saturday 9:00 a.m. to 3:00 p.m.)

We will give you the reply within 6 hours.

Thank you for visiting us and hope you have an enjoyable shopping experience!
If you have any question, Please Contant US, We will glad to recieve your letter and reply to you with the shortest time.

ADD：

5218 ACACIA ST SAN GABRIEL , CA 91776 USA

3. Payments

Security Guarantee

Shopping with us is safe and secure. None of our customers have ever reported fraudulent use of their credit cards as a result of shopping with us. You can be assured that the information you give us is confidential. We do not sell, rent or share information of our customers with other parties.

• Payment Questions:
• • What payment means do you accept?
  • Can I cancel an order?

  • We accept Paypal and credit card payment through PayPal payment system.

    PayPal payment system supports VISA, MasterCard, Discover, eCheck and PayPal.

    1. If you have paypal account, you can pay your order by your paypal account.
    2. If you do not have paypal account, it does not matter. You can also pay via paypal with your credit card or bank debit card. Payment can be submitted in any currency. 
• Can I cancel an order?
• Absolutely! In fact, it's statistically safer to use your credit card over the Internet than in a restaurant or department store. Payments are gone through Paypal or WorldPay servers, which use Secure Sockets Layer (SSL), an encryption technology that works with Firefox, Netscape Navigator, Microsoft Internet Explorer, and AOL's browser, so that customer's personal information can be protected.

4. Shipping

We believe it is our responsibility to provide efficient, caring customer service. We usually process orders within 24 hours excluding weekends and holidays.

Most of the items we carry are in stock and will be shipped on the same day you place your order excluding weekends and holidays.

The standard shipping method is USPS. Your order will be delivered to the shipping address within 5 to 10 business days after being shipped out . If you need other more fast delivery modes, such as DHL,UPS , Please email us The shipping fee will be added based on weight and size of the goods.

5. Returns

Non-defective product(s)

• Should you change your mind after purchase, please contact our customer service department immediately. We can cancel your order as long as you request.
• If Product(s) is shipped out, No refund will be made for wrong purchase or by mistake !
• We try our best to deliver your desired products as soon as possible. In case you receive wrong products due to our mistake, please contact our customer service department for exchange or refund. We will make exchange or refund arrangement after goods are returned.

Defective product(s)

• All our keyboards have a 3-months  warranty. Defective products may be replaced if returned 3-months since the date of purchase. If products do not work properly, please contact our customer service department first to resolve your problem. Do not return goods directly to us without getting a RMA number. It is difficult for us to find out your transaction record and this may result in delaying exchange or refund process.
• Defective products must be returned within 30 days since the issue date of RMA. Otherwise, no replacement or refund will be made.
• If the warranty expires or products are misused, it will be declared void.
• The original shipping, handling charges and return postage will not be refunded.
• It is not acceptable to bring the defective item for exchange in person.

RMA Procedure

• After receiving the products from us, please keep the package and enclosed documents properly. It is because they are all necessary to provide if you return defective product(s) in the future.
• Call or email our customer service department for a RMA number. It would be appreciated if you can provide your name, email address, phone and invoice. We will issue a RMA number to you by email.
• Repack the original package with everything received, including enclosed documents. Missing of any original components may incur a refusal of exchange or refund from us.
• Please write the RMA number clearly on the outside of package and send it back to us. We will not be responsible for any consequence caused if customers do not mark the RMA as requested. Please note that you should be responsible for the loss of shipment. You can insure the package to reduce potential loss that you may suffer.

6. Policy

Please read below terms and conditions carefully. By accessing this website, you should be restricted by all of them. These terms and conditions are subject to change without any advance notice, and all decision rights are reserved by us. We will notify you by posting the amendments on this website later. Please do not access this website if you do not agree with these terms and conditions.
You are strictly prohibited from any unauthorized use of this website, including misuse of user ID & passwords, plagiarism, etc.

Warranty & Refund Policy
Non-Acceptance Policy
Security
Privacy
Shipping Policy

 

Warranty & Refund Policy

• We warrant that the products sold in our website, other than explicitly stated, are 100% brand new and free from defects in material and workmanship.
• We warrant our products for 3-months under normal, non-commercial use. Defective products could be replaced if returned within 3-months since the date of purchase. The return must be accompanied by a Return Merchandise Authorization (RMA) number, which is to be issued upon request, and must be shipped prepaid.
• The warranty period is 3-months from the date of original purchase. A replacement item, if sent, does not restart, or in any way extend the warranty period.
• Our warranty does not extended to any products that are physically damaged or that are not under normal operating conditions as a result of misuse or improper installation on the buyer/user's part.
• Where applicable, all requests for warranty returns must be accompanied by a proof of purchase and be made through the dealer or outlet where the battery pack was originally purchased.
• A product returned for refund or exchange must be in its original packaging, and it must be complete, and undamaged. Customer is responsible for shipping charges on returned items. For your protection, we strongly recommend that you insure your return shipment against loss or damages, and that you use a shipper that can provide you with proof of delivery.

Non-Acceptance Policy

Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Products ordered, unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions in How to Cancel and Order.

Non-acceptance of an order may be a result of one of the following:

• The product you ordered being unavailable from stock
• Our inability to obtain authorisation for your payment
• The identification of a pricing or product description error
• Your failure to meet the eligibility to order criteria set out in the main Terms and Conditions"

Security
Your security is our top priority. We are dedicated to keep your account information safe and secure. You can complete your payment through Worldpay or Paypal, which both adopt an advanced secure socket layer (SSL) in our website that can make your transaction safe and secure. However, it does not mean that we will be responsible for the confidentiality of your account and password. Therefore, please make sure that you keep your password safe. If you are under 18, all of your transactions must be made under the supervision of your parents or guardians.

Privacy
You acknowledge that we may disclose and transfer any information that you provide through this Website to (i) any company within the shop-keyboards.com for carrying out or sending information about our new products and promotions to you or (ii) if we have the right or obligation to disclose or are permitted or compelled to disclose such kind of information by law.

Shipping Policy
We do not exclude the possibility that our products may run out of stock in our local warehouse. In this case, we reserve the right to ship the products from Hong Kong without any additional fees.