Help Center

We're here to help!

Please find the quick answers to your questions below. If you have any further questions, do not hesitate to contact us, and our experienced staff is happy to find the right answer for you.

• Buyer's Guide

  • How to find the model number of laptop?
  • How to find keyboard Part Numbers?
  • Why Buy From shop-keyboards.com?
  • Keyboard Layout and languages?

• Shipping

  • Shipping Information Table
  • When will my order be shipped?
  • Can I change the shipping address?
  • What do I do if my package says delivered but I never got it?
  • Will i get a refund if i refuse a package?

• Payment

  • What payment methods are accepted?
  • Do I need a PayPal account to pay?
  • Is PayPal secure?
  • Why was my credit card payment declined?
  • Why is my payment status still pending?

• Order FAQ

  • Do I need to create an account to place an order?
  • Is there a hidden cost buying on your website?
  • How can I track my order?
  • Can I change my order once it has been processed?
  • I need a copy of my receipt/invoice.
  • I received the wrong product.
  • Can I return products without requesting RMA?
  • Should I provide tracking number after I return the item?
  • When can I get a refund after I returned the item?

• Guarantees

  • 12 Months Warranty
  • 30-Day Money Back

• Returns

  • RMA Request
  • Return Policy